Not every trip fits neatly into a suitcase. A wedding dress, a bike, a set of dive tanks, or a small dog in a kennel each ask for a bit of planning. KLM Royal Dutch Airlines has a rule for all of them, and those rules are easier to follow before the day than at the desk. The KLM Royal Dutch Airlines Basel Office can talk you through them. Read on for what is worth knowing first, and what to ask if your case is unusual.
Key Facts About the KLM Royal Dutch Airlines Basel Office
Having basic information about your airline’s office will help you planning your visit. You can use the information below which includes the address, contact number, opening times and official links for the airline, helping you connecting with the officials seamlessly.
| Detail | Information |
| Address | HGWG+W9 Saint-Louis, France |
| Contact Number | +31 20 649 9123 |
| Working Hours | https://www.klm.co.in/ |
| Official Website | Weekdays from 7:30 AM to 7:00 PM, and closed on Saturdays and Sundays |
KLM’s EuroAirport Basel-Mulhouse-Freiburg Help Desk: At A Glance
On the day of the flight, the airport desk is often quicker than the Basel office. It has its own address and hours, which are listed in the separate table below for easy reference.
| Detail | Information |
| Airport Name | EuroAirport Basel-Mulhouse-Freiburg |
| Address | Rte Douanière, 68300 Saint-Louis, France |
| Contact Number | +33389903111 |
Map and Directions To KLM Airline’s Basel Office
Offices can be tricky to spot the first time. The map below marks where it is and what surrounds it, which helps you work out the best way to get there before you leave.
How to Get Hold of the KLM Royal Dutch Airlines Basel Office
Some matters suit a phone call, others need an email, and a few are best handled face to face. Pick whichever matches your question best from the three options below.
- If the question is short, such as a size limit, ring +31 20 649 9123.
- For something you’d like to keep a record of, email klmcares@klm.com.
- When the case is a little unusual, go to the office at HGWG+W9 Saint-Louis, France and explain it in person.
Unusual Luggage and Options Worth Asking About
KLM has specific rules for items that don’t fit the standard baggage allowance, plus a few paid extras. The six topics below are among those the office is often asked about.
- Musical Instruments
Small instruments ride in the overhead bin. Larger ones, up to 45 kg and 140 cm high, need an extra seat, booked with your own.
- Bicycles
Cyclists can ask about reserving a bike space 48 hours ahead, boxing it, and why pedals come off and e-bike batteries stay behind.
- Diving Gear
Diving gear can replace a checked bag, with a reservation. Staff can explain why air cylinders must be empty, with the valve open or removed.
- Wedding Dresses
A wedding dress can replace a checked bag, or ride as hand baggage in a garment bag on intercontinental flights when space allows.
- Pets in the Cabin
Small pets can fly in the cabin if the pet and kennel together weigh no more than 8 kg. A reservation is required.
- Time to Think
Not ready to commit? Staff can explain the paid option that holds a fare for 72 hours, or for 24 hours when departure is close.
Other Questions Passengers Bring
The desk also gets a lot of everyday questions that have nothing to do with luggage. These ten come up most often, and most of them can be settled in a few minutes at the counter:
| Online check-in | Flight Ticket Booking | In-flight meals |
| Immigration services | Visa on Arrival | Duty-free allowance |
| Missing Luggage | Flight Ticket Cancellation | Miles |
| Meet & Greet | Visa services | In-flight entertainment |
| Delayed Flights | Business Class Details | Baggage allowance |
| Flight/Visa Info | Flight wifi | Deals & Offers |
| Flight ticket rescheduling | Economy Class details | Special assistance |
| Boarding Services | Unaccompanied minor services | Travel insurance |
KLM Head Office: Where Decisions Are Made
Issues that a local desk cannot settle are passed up to the head office. The table below shows where the airline is based and who leads it, which helps if you need to escalate your case.
| KLM Royal Dutch Airlines Head Office Address | Amstelveen;The Netherlands |
| Contact Number | +31 20 649 9123 |
| Business Hours | Weekdays from 7:30 to 7:00 (am to pm); closed on weekends |
The KLM Fleet in Brief
KLM flies a mix of long-haul widebody jets, short-haul narrowbodies, and smaller regional aircraft. The models listed below show what the airline operates, though the exact plane on your flight depends on the route.
| Airbus | Boeing |
| A320neo | 737-800 |
| A321neo | 737-900 |
| A330-200 | 777-200ER |
| A330-300 | 777-300ER |
| A350-900 | 787-9 |
| – | 787-10 |
| – | 737-700 |
Cargo Fleet
| Airbus A350F | Boeing 747-400ERF | Boeing 747-400BCF |
Ask First, Pack Later
Most of these rules are simple once you know them. The trouble starts when passengers find out about them at the airport. A short visit or call to the KLM Royal Dutch Airlines Basel Office beforehand can save time and avoid repacking at the desk.
Flyers Also Ask!
Q. Which address should I give a taxi driver for the KLM Royal Dutch Airlines Basel Office?
A. The KLM Royal Dutch Airlines Basel Office is located at HGWG+W9 Saint-Louis, France.
Q. How do I reach a person at the Basel Office by phone?
A. Phone the office on +31 20 649 9123.
Q. Does the office help with a pet in the cabin?
A. Yes. Staff can explain that the pet and kennel together must not exceed 8 kg, and that a reservation is required.
Q. Will staff explain the bike rules?
A. Yes. They can explain that bikes should be reserved at least 48 hours in advance and packed in a box, with pedals removed.
Q. Is the Time to Think option explained at the office?
A. Yes. Staff can explain that it holds a fare for 72 hours, or for 24 hours when the departure date is close.